Course description

Effective communication is the foundation of a productive workplace. This course is designed to help professionals communicate clearly, confidently, and respectfully across various business settings. Whether you work in HR, operations, management, or customer service, this course will empower you with verbal, non-verbal, written, and digital communication techniques.

You’ll learn how to actively listen, give and receive feedback, communicate with emotional intelligence, and tailor your message for different audiences. The course also addresses communication barriers and conflict resolution strategies, helping you foster a collaborative and transparent work environment.

What will i learn?

• Principles of clear and respectful communication
• Active listening and feedback delivery
• Managing difficult conversations and conflicts
• Written and digital communication etiquette (email, messages, reports)
• Cross-cultural and interdepartmental communication

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